Privacy Policy

Last updated: October 29, 2026

Bay Fuel Oil is the trade name of J R Fuel Oil Inc., a division of Hart Home Comfort (“Bay Fuel,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect when you visit bayfueloil.com, fill out a form, order heating oil, or otherwise do business with us, and how we use and protect it.

By using our website or services, you agree to the practices described in this policy.

Information we collect

Information you give us

We collect the information you choose to provide, such as when you request today’s oil prices, contact us, place an order, sign up for a delivery or service plan, or call our office. This may include:

  • Your name, email address, phone number, and mailing or delivery address
  • Account and delivery details, such as tank size, fill location, delivery history, and plan type
  • Billing and payment information you provide to complete a purchase
  • Anything you write in a form, email, or text message to us

Information collected automatically

When you visit our website, we and our service providers automatically collect certain technical information, including your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit. We collect this using cookies, pixels, and similar technologies (see “Cookies and analytics” below).

Information from other sources

We may receive information about you from Hart Home Comfort and its affiliated companies, from the online ordering platform we use, and from service providers who help us run our business.

How we use your information

We use the information we collect to:

  • Deliver heating oil and provide heating system service
  • Process orders, payments, and account changes
  • Show you current pricing and respond to your questions and requests
  • Send delivery notices, service reminders, and account messages
  • Send offers and company news by email or text message, where you have agreed to receive them
  • Understand how our website is used and improve it
  • Protect against fraud and keep our systems secure
  • Comply with legal obligations

Online ordering and payments

Online heating oil orders are placed through a secure third-party ordering platform (myfuelaccount.com). Payment information you enter there is collected and processed by that platform and its payment processors, not stored on bayfueloil.com. Your use of that platform is also subject to its own terms and privacy policy.

Email communications

If you give us your email address, we may send you pricing updates, offers, and company news. Every marketing email includes an unsubscribe link. You can also opt out by contacting us using the details below. Even if you opt out of marketing, we may still send messages about your account, orders, and deliveries.

Text messaging (SMS)

If you provide your mobile number and agree to receive text messages, we may send you delivery notifications, service reminders, account alerts, and, if you opt in to them, promotional messages.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (631) 667-3200.
  • Agreeing to receive text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.

We do not share mobile phone numbers or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers who help us send messages, such as our messaging platform, and only so they can provide that service to us.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, measure traffic, and understand which pages and forms are useful. We use tools such as Google Analytics and Google Tag Manager, and we may use advertising tools from platforms such as Google and Meta to measure and improve our advertising.

You can block or delete cookies through your browser settings, though some parts of the site may not work properly without them. To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. You can manage ad personalization in your Google and Meta account settings.

How we share your information

We do not sell your personal information. We share it only as described below:

  • Hart Home Comfort and its affiliates, which operate Bay Fuel and help us deliver fuel, provide service, and manage accounts.
  • Service providers that work on our behalf, such as our online ordering and payment platforms, email and text messaging platforms, website hosting, and analytics providers. They may use your information only to provide services to us.
  • Legal and safety reasons, when required by law, subpoena, or court order, or when we believe in good faith that disclosure is needed to protect our rights, our customers, or the public.
  • Business transfers, if Bay Fuel is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by New York law.

How long we keep your information

We keep your information for as long as you are a customer and afterward as needed for billing, tax, legal, and recordkeeping purposes, or to resolve disputes.

Your choices

You may ask us to:

  • Tell you what personal information we have about you
  • Correct information that is inaccurate
  • Delete your information, subject to records we must keep by law or to complete a transaction
  • Stop sending you marketing emails or text messages

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Links to other websites

Our website links to other sites, including our online ordering platform and Hart Home Comfort’s website. We are not responsible for the privacy practices of websites we do not own or control, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. Your continued use of our website or services after a change means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or want to make a request about your information, contact us at: Bay Fuel Oil, a division of Hart Home Comfort
30 Montauk Blvd.
Oakdale, NY 11769
Phone: (631) 667-3200
Email: bayfuelcod@harthomecomfort.com